Luke Lareau
Bridging Technology, Strategy, and Execution for High-Impact Results
- Role
- Customer Success Program Manager at Tech Unicorn
- Location
- Albany, NY, US
- LinkedIn followers
- 500 followers
About Luke Lareau
Experienced program manager with 14+ years leading cross-functional digital initiatives…
Experience
Customer Success Program Manager
Oct 2024 — Present · NY, US
Lead the end-to-end delivery and adoption of Unicorn Digital Courtroom, a SaaS platform modernizing the New York State Unified Court System.• Oversee cross-functional teams spanning product, engineering, and legal domains to ensure seamless delivery and alignment with client objectives.• Drive stakeholder engagement and communication, serving as the primary point of contact for clientleadership and internal delivery teams.• Develop and execute implementation strategies, training programs, and onboarding processes to drive user adoption and satisfaction.• Apply Agile methodologies to manage priorities, improve collaboration, and accelerate release cycles based on client feedback.• Monitor KPIs, product usage, and customer satisfaction to guide roadmap improvements and optimize platform performance.
Education
State University of New York at Oswego
Business Operations Management Information Systems
2007 — 2011
Skills
- Customer Service
- Microsoft Office
- Sales
- Microsoft Powerpoint
- Content Management Systems (Cms)
- Quickbooks
- Javascript
- Project Management
- Powerpoint
- Microsoft Excel
- Sitecore
- Eloqua
- Scrum
- Event Planning
- Project Planning
- Time Management
- Cq
- Leadership
- C#
- .net
- Social Networking
- Social Media Marketing
- Accounting
- Teamwork
- Jira
- Html5
- Jenkins
- Social Media
- Microsoft Word
- Retail
- Adobe Experience Manager
- Nonprofits
- Agile Methodologies
- Management
- Salesforce.com
- Data Analysis
- Java
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.