Luke Ho Sang

About Luke Ho Sang

Specializes in maintaining high availability corporate environments by bridging the gap between end-user support and robust systems administration. With a technical background spanning Cloud Infrastructure, Virtualization and Enterprise Networking, I focus on building scalable and secure workflows.My approach combines proactive monitoring with a \"security first\" mindset, ensuring organizational data remains protected while employees stay productive. I thrive on solving complex technicalities in fast-paced corporate settings.

Experience

1. IT Support Technician

   Arete

   Oct 2023 — Present · Boca Raton, FL, US

   Contributor to a high performing IT Operations team, responsible for the health, security, and scalability of a multi-platform (Windows, macOS, Linux) enterprise environment.Core Responsibilities- Unified Endpoint Management: Leverage JAMF and Intune to manage a diverse fleet of devices, ensuring seamless deployment and compliance- Infrastructure & Storage: Manage enterprise storage solutions including Dell Powerscale and Synology; maintain virtualized environments using vCenter and Dell VxRail hyper-converged infrastructure- Network Security: Administer Palo Alto NGFWs, Cisco Meraki stack, and Cisco Umbrella to secure permiter and remote access. Manage Cloudflare for DNS and web security- Cloud & Identity: Manage Microsoft 365 and Azure Administration, including Active Directory and AWS cloud resource management- Security & Monitoring: Help spearhead vulnerability management using Tenable and ManeEngine and endpoint protection with SentinelOne. Implement proactive system monitoring using Zabbix and Grafana- Data Protection & Mail: Manage enterprise grade backups with Veeam and secure mail flow through Mimecast security- Automation: Optimize routine tasks using Powershell and support modernized application deployment via Docker containerization- Service Management: Handle high volume ticketing and asset management using Connectwise consistently meeting SLAs.

Education

• Palm Beach State College

  Associate of Arts - AA, Business Administration and Management, General

• Florida Atlantic University

  Bachelor of Arts - BA, Management Information Systems, General