Luke Gurner

Sales Manager - Partners @Sky

Caerphilly, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2023 — Present

Sales Manager - Partners @Sky

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GB

I lead the strategic and day-to-day relationship with our offshore partners, acting as a key link between Sky and our global operations across digital messaging and voice. My role centres on driving business performance, enhancing the customer journey, and building strong, collaborative relationships with partner leadership teams. Through a people-centric and outcomes-focused approach, I help shape and embed operational strategy, support capability growth, and ensure our partners are set up to succeed – both in delivering results and creating exceptional customer experiences.

SKILLS

OutsourcingOperations ManagementTeam LeadershipSales TrainingSales ProcessQuality AssuranceStrategic SellingAttrition ReductionData AnalysisFace to Face SalesTeam BuildingInternational Project ManagementRecruitingStaff DevelopmentCustomer RetentionInsurance SalesStore ManagementCoachingKpi ImplementationKpi ReportsCross-Cultural Communication SkillsProject ManagementProcess ImprovementTeam ManagementCustomer Service

ABOUT LUKE GURNER

People-Centric & Strategic Operations Leader | Expert in Partner Management & Contact Centre Performance Across Messaging & Voice

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