Luke Green
Customer Care Operations Manager @Stellantis
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WORK HISTORY
Customer Care Operations Manager @Stellantis
Managing both Fleet and Executive Support Team (level 3)
EDUCATION
Cardinal Newman Catholic School
GCSE , A-Level, Policing,Photography,Computing
ABOUT LUKE GREEN
As Head of Contact Centre / Operations Manager I bring a results-driven approach to customer experience and operational performance. With a strong background in managing large-scale contact centre operations for blue-chip clients within a leading BPO, I have overseen multi-site teams of over 300 FTE, delivering consistent service excellence and driving measurable business outcomes.Certified as a Six Sigma Black Belt, I specialise in process improvement, strategic planning, and building high-performing teams through a culture of coaching and accountability. My experience spans a range of functions—from sales and lead conversion to customer service and aftersales—giving me a broad perspective on what drives performance across the customer journey.With a proven track record in both corporate and retail environments, I am passionate about developing people, optimising systems, and ensuring a contact centre is a key enabler of growth and customer loyalty.
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