Luke Fixari
Software Engineer | B.S. in Computer Science at High Point University | Minor in Game Design
- Role
- Customer Service Associate at The Home Depot
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Luke Fixari
Software Engineer passionate about building innovative solutions that make a real impact.…
Experience
Customer Service Associate
May 2023 — Present · Gahanna, OH, US
Spearheaded customer experience optimization initiatives resulting in 22% increase in positive Net Promoter Score surveys and monthly revenue retention by implementing proactive follow-up protocols, developing personalized solution recommendations, and establishing systematic quality assurance processes that reduced customer escalations by 40% and improved first-call resolution rates to 85% Optimized inventory management operations processing 6,500+ items quarterly with 99.2% accuracy rate and reducing stockout incidents by 28% by generating automated inventory reports using POS analytics, coordinating cross-departmental restocking workflows, implementing just-in-time replenishment strategies, and maintaining real-time inventory tracking systems that improved product availability and reduced customer wait times by 15 minutes average
Education
High Point University
Bachelor's degree, Computer Science
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