Luke Farrell
Customer and Banking, Head of Customer Journey Mapping @Starling
London, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Aug 2025 — Present
Customer and Banking, Head of Customer Journey Mapping @Starling
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London, GB
Leading Starling Bank’s efforts to understand, optimise, and elevate every step of the customer experience — shaping journeys that are not just seamless, but truly customer-obsessed. Driving collaboration across teams, championing great outcomes, and achieving lasting impact in the world of digital banking.
EDUCATION
2005 — 2009
University of the Arts London
BA
SKILLS
BloggingDirect MarketingDigital MediaAdvertisingFacebookMedia PlanningWeb AnalyticsIntegrated MarketingOnline MarketingPpcSocial Media MarketingOnline AdvertisingMobile MarketingGraphic DesignSocial MediaDigital MarketingDigital Strategy
ABOUT LUKE FARRELL
Passionate about designing world-class customer experiences that drive real impact — for…
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