Luke Ellington
Bridging AI and Authentic Connection | Husband, Father, and Storyteller at Heart
- Role
- Solutions Consultant Ii, Enterprise & Strategic Accounts at LivePerson
- Location
- Augusta, ME, US
- LinkedIn followers
- 500 followers
About Luke Ellington
Dedicated and results-driven Solutions Consultant with a strong passion for equipping…
Experience
Solutions Consultant Ii, Enterprise & Strategic Accounts
Nov 2024 — Present · US
Partner with enterprise clients to design and deliver conversational AI, messaging, and customer engagement solutions that drive digital transformation, improve CX, and generate measurable business outcomes. Act as a trusted advisor to sales teams and executives, translating business challenges into tailored LivePerson platform solutions.Key Responsibilities- Lead discovery sessions with Fortune 500 clients to uncover business goals, technical requirements, and CX pain points- Design and present tailored solution architectures, demos, and proof-of-concepts that showcase the value of LivePerson’s Conversational Cloud platform, AI, and automation capabilities- Collaborate with Sales, Product, and Customer Success to develop winning strategies for RFPs, proposals, and enterprise deals- Act as a subject matter expert on AI agents, analytics, integrations, and automation, guiding clients on best practices and implementation approaches- Translate complex technical concepts into clear business value for C-level executives, while providing deep technical detail for developer and IT stakeholders- Influence product direction by capturing customer feedback and market trends, ensuring LivePerson solutions remain competitive and innovative- Drive revenue growth by aligning customer business outcomes with LivePerson solutions, contributing to shortened sales cycles and increased deal size.
Education
Life Pacific University
Bachelor of Arts - BA, Non-Profit/Public/Organizational Management
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