Luke Dzielak

About Luke Dzielak

I am a dedicated account manager at Connection and driven Saint Joseph\'s University…

Experience

1. Account Manager

   Connection

   Jul 2025 — Present · Exton, PA, US

   Prospected and developed new business opportunities through online research, ZoomInfo, and targeted outreach campaigns.Built solid, professional relationships with prospects and customers by positioning the organization as a trusted IT partner, ensuring a positive and consultative experience.Extensively utilized internal CRM to manage the sales pipeline—assigning prospects, documenting call notes, scheduling current and future meetings, and generating accurate quotes and customer orders.Leveraged AI tools to create more effective call and voicemail scripts, increasing engagement and response rates.Executed 50–60 outbound dials daily with a minimum of one hour of talk time.Enhanced sales acumen and customer service expertise through both cold and warm calling and adapting to client preferences and business needs.Collaborated with business development managers and tech experts to lead client meetings, identify opportunities, and deliver customized IT solutions to organizations.Strengthened foundational knowledge of hardware, software, IT services, and general office technology to better support client conversations and recommendations.Grew book of business through consistent email campaigns on Microsoft Outlook and timely follow-ups that build trust and credibility with IT decision-makers.Regularly applied Microsoft Office Suite for reporting, communication, and sales operations to ensure accuracy and efficiency across daily activities.