Luke Downing
Programme Manager Digital Transformation @Iceland Foods
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WORK HISTORY
Programme Manager Digital Transformation @Iceland Foods
Leading the organisation’s digital transformation agenda, governing a portfolio of strategic initiatives that modernise operations, reduce cost, and scale digital capability across the retail and online network. Partnering with senior leaders across Retail, Online, IT, and Operations to define strategy, prioritise investment, and embed sustainable change.Key achievements:• Identified a reduction in online picking costs through a technology‑enabled pick‑efficiency programme.• Increased the digital store estate by 15% in 15 months, enabling 10% sales growth and future scalability.• Designed a three‑year digital operations strategy adopted across multiple business functions.• Developed a multi‑million‑pound CAPEX plan to reset operational equipment and support future digital initiatives.• Led business requirements for a new routing system, implementing change across 700 stores.
SKILLS
ABOUT LUKE DOWNING
II’m a senior transformation leader specialising in digital operations, enterprise change, and large‑scale operational modernisation. Over the past decade, I’ve led programmes that reshape how organisations work — from digital expansion and technology adoption to cost‑efficiency delivery and operating model evolution.My experience spans retail, online, and home delivery environments, where I’ve built and executed multi‑year transformation strategies, governed high‑value portfolios, and aligned cross‑functional teams behind a clear vision for growth and efficiency. I’m known for combining strategic thinking with practical delivery, ensuring change lands effectively, sustainably, and with measurable commercial impact.Recent achievements include delivering a 10% annual reduction in online picking costs, increasing the digital store estate by 15% in 15 months, and designing a three‑year digital operations roadmap now adopted across multiple business functions. I’ve also developed a multi‑million‑pound CAPEX plan to reset operational equipment and prepare the organisation for future digital initiatives.I thrive in environments where technology, people, and operations intersect — shaping strategy, influencing senior stakeholders, and building capability across the organisation. My focus is always on creating scalable, future‑ready solutions that unlock performance, resilience, and long‑term value.If you’re interested in digital transformation, operational excellence, or building high‑performing change functions, I’m always open to connecting.
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