Luke Culver

WORK HISTORY

SKILLS

ABOUT LUKE CULVER

20+ years of experience in Operations environmentExperienced leader of people and call center operations. Expert in policy and precedure improvements, mentoring, and streamlining efficiencies. Proven champion of change and implementation. The asset you are looking for! o 10 years of service with AT & T across multiple organizations, management levels and work groups• Proven team leader, mentor, and coach• Skilled data analyst, well versed in Microsoft products, including supervision of analyst groups • Extensive Workforce Management experience including Flex-scheduling and vendor partner models • Dedicated to process and workflow improvement with proven ability to create, review, modify, and improve upon workforce policies including methods and procedures documents, Operations, and cost savings analysis• Outstanding collaboration skills with a great ability to bring teams together• Ability to multi-task in a fast-paced environment with outstanding project management skills • Excellent verbal and written communication skills, comfortable presenting to large audiences at all levels• Extensive Operations experience: Contact Center, Emergency Services Dispatch, Customer Service, Escalations• Subject Matter Expert in Process Improvement/Documentation, Change Management, Project Management