Luke Cain
Lead Customer Operations Manager @Royal Mail
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WORK HISTORY
Lead Customer Operations Manager @Royal Mail
Cardiff, GB
Leading and inspiring a team to deliver excellent service at the door step within a fast paced environment. Improving efficiency within the team.Managing resources and financial targets to achieve a profitable service.
EDUCATION
Brecon High School
A Level in P.E and Design Technology, Health and Physical Education/Fitness
Brecon High School
GCSE and A levels
The Open University
Economics
SKILLS
ABOUT LUKE CAIN
With over six years of experience in the food retail industry, I am a passionate and driven leader who strives to deliver exceptional customer service and operational excellence. As a Retail Area Manager at the food WAREHOUSE, I oversee 12 stores across South Wales, ensuring they meet the highest standards of quality, safety, and profitability. I am also a certified STAR® Manager Practitioner, which enables me to coach and empower my store managers and their teams to achieve their goals and potential. I have a strong track record of improving store performance, increasing sales and customer retention, and developing talent. In my previous roles as a Trainee Area Manager and a Store Manager, I gained valuable skills in managing teams, budgets, inventory, merchandising, and marketing. I have a keen interest in economics and I am currently pursuing a degree from the Open University, which helps me to understand the market trends and consumer behaviour. I am also a licensed football coach and I enjoy volunteering for local youth clubs. I am looking for an opportunity to join a dynamic and innovative organization that shares my vision of creating a positive impact in the community and the environment through ethical and sustainable business practices.
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