Luke Ayres

Account Manager @BT Group

Liverpool, GB

I currently manage a segment of circa 100 Mid-Market accounts serving a range of industry verticals, such as manufacturing, logistics, education, luxury fashion and engineering. Key focus is on engagement and development of these accounts, to identify opportunities to collaborate on priority projects where BT/EEs national infrastructure and capability can support these clients in delivering on their strategic objectives.I apply a fair and measured approach to account management, setting clear support structures and dealing with any issues with proactivity, integrity and commitment to delivering positive outcomes.I have a breadth of understanding across of the provisioning of several BT solutions, such as:Layer 2 & Layer 3 Connectivity solutions Layer 2 Broadband & Layer 3 Broadband solutions Internet Connect UK (incl. resilient options) Ethernet Connect UK Managed SD-WAN (Meraki, Fortinet, VMWare) Cloud Connect DirectTelephony & Mobile Solutions: BT Cloud Work BT Cloud Voice Teams Direct Routing Solutions Microsoft Office 365 Licensing Mobile Network (EE)For in-depth bespoke solution delivery, I engage with partners and internal specialists to deliver compelling proposals which focus on customer\'s key success criteria and organisational objectives.

Edge Hill University

Bachelor of Science - BS, Chemistry Teacher Education