Lukas Aliger
Expert Engagement Engineer @SAP
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WORK HISTORY
Expert Engagement Engineer @SAP
Hamburg, DE
Lead TQM and part of the new board area Customer Service & Delivery (CS & D)- being responsible for overall orchestration of delivery of contracted services and for the execution of a comprehensive service plan with a focus on innovation for Premium Engagement Customers- Understanding the customer’s business goals and Business Analysis- Determine Engagement Setup, Strategy & Governance- Customer Stakeholder Management, including c-level interactions, with frequent face-to-face interactions- Engagement Development, Management & Planning of services to be delivered (establish an Engagement Roadmap with detailed KPIs)- Management of commercial aspects of engagements for customer satisfaction, and referencability- Accountability for financial aspects of the customer engagement including forecast accuracy, revenue achievement, run rate, and margin- Engagement Delivery: Definition and Coordination of services to be delivered via SAP-Organization, including resource management & governance- Anticipation and identification of risks and top issues, including mitigation planning - Escalation Management for critical situations - Documentation and reporting of engagement status- SAP internal Stakeholder Management (development, services, sales)
EDUCATION
Secondary School of Economics
general qualification for university entrance, Economy
Air Hamburg
CPL-A
FHDW Hannover
Bachelor of Science (BS), IT Economics
ABOUT LUKAS ALIGER
team player, flexible, product owner, motivated, open-minded to new projects and technologies, project safely.
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