Luiz Vitoria

About Luiz Vitoria

Enterprise resilience, risk and compliance leader with extensive experience developing, delivering and aligning risk mitigation programs in the US and abroad for Fortune 500 organizations. Combined industry and Big Four consulting background across highly regulated environments such as financial services, telecommunications, technology, consumer, retail and healthcare. Areas of focus include:• Operational Excellence – Envision and build risk, quality and compliance programs that systematize processes, improve service delivery, eliminate redundancies, reduce costs and create corporate accountability.• Risk, Audit and Compliance Governance – Create, align and improve global programs to ensure compliance, mitigate operational risk, minimize financial loss, and improve business efficiency and continuity.• Strategy and Transformation – Chair and serve as key senior management team member in corporate steering committees and task forces to create strategies, drive alignment and deliver global transformational initiatives.Competencies- Technology Strategy | Transformation- Operational Risk Management- Business Resilience Management- Crisis Management- IT Governance | ITSM | IT Infrastructure | Mobile Technology- Information Security Policy | Privacy | Records Management- Data Center Operations | IT Disaster Recovery - Audit | Compliance Management- Program Management- Quality Management | Six Sigma- C-Level/Board Reporting- FINRA | DFA | ATS | Basel | SOX | COSO | COBIT | FDA- SDLC | PMLC | ITIL | CMM | ISO

Experience

1. Global Head, Business Resiliency Management

   Marsh McLennan

   Jan 2016 — Present

   Work closely with Marsh McLennan\'s Businesses and Corporate Departments. Leads Marsh McLennan\'s efforts to strengthen the Company\'s business operational resilience. Partner with Corporate Departments, including Global Business Services, Human Resources, Corporate Communications, Information Technology, Legal and Compliance, to drive global strategic resilience programs. Lead the Corporate Crisis Management program. Coordinate corporate efforts to assess and mitigate operational risk across the global footprint of the firm. Support compliance with operational resilience requirements and other business resilience regulations.

Education

• University of Maryland

  Master of Science (M.S.)

• Boston University

  School of Management, Executive Leadership Program

• University of Maryland

  Bachelor of Science (BS)

• University of Maryland

  Master of Science - MS

Skills

• Disaster Recovery
• Financial Risk
• Crisis Management
• Business Continuity
• Auditing
• Quality Assurance
• Vendor Management
• IT Risk Management
• IT Service Management
• Change Management
• Enterprise Risk Management
• Strategic Planning
• Sdlc
• IT Infrastructure Management
• Software Development Life Cycle (Sdlc)
• Business Process
• Telecommunications
• Security
• Enterprise Software
• Business Continuity Planning
• Iso 27001
• Incident Management
• Executive Management
• Information Security
• Infrastructure
• Information Security Management
• Business Transformation
• Process Engineering
• IT Audit
• Governance
• Risk Assessment
• Business Process Improvement
• Strategic IT Management
• IT Management
• IT Systems Development
• IT Performance Management
• Project Portfolio Management
• Corporate Governance
• Strategy
• IT Business Management