Luiz Mello

Principal Solutions Architect at HCL Tech| Unified Communication & Collaboration | Enterprise Voice | UCaaS | Voice Cloud Services | MS Teams | 5G | Dynamic, Energetic, Customer-Focused

Role
Principal Solutions Architect at HCLTech
Location
Durham, NC, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Luiz Mello

As a Principal Solution Architect and Subject Matter Expert in Unified Communications, I leverage over 25 years of experience to lead technical strategy, architecture design, and implementation of large-scale, complex global communication projects. My expertise spans cutting-edge technologies, including Microsoft Teams, Cisco UCMC, Oracle Communications Products, UCaaS, CCaaS, SIP, Cloud Voice Solutions, Cisco Webex Calling, Zoom, Oracle SBCs, AudioCodes SBCs, Service Provider Integration, QoS, Security, and Routing/Switching. I excel in delivering comprehensive, secure, and scalable end-to-end real-time network solutions, supported by strong troubleshooting capabilities.My architectural approach ensures alignment with Target State Architecture while meeting stringent client requirements for security, scalability, resilience, and performance. I have a proven track record in developing and enforcing global standards, vendor management guidelines, and industry best practices.A customer-centric communicator, I effectively collaborate with stakeholders at all levels, translating complex technical concepts into clear, actionable business strategies. My hands-on expertise is equivalent to that of a Cisco Certified Internetwork Expert (CCIE) Collaboration professional, complemented by substantial experience in Agile Project Management methodologies.Committed to excellence, I consistently deliver successful, high-quality projects on a global scale, fostering innovation and performance excellence within technical teams.

Experience

  1. Principal Solutions Architect

    HCLTech

    Nov 2024 — Present · Cary, NC, US

    As a Global Lead Solutions Architect at HCLTech, I drive strategic technical direction and high-level solution design within the Unified Communications domain, specifically for IBM\'s global infrastructure. I am currently leading the global migration of IBM’s entire voice network infrastructure to Microsoft Teams. This significant transformation utilizes IBM\'s existing SIP Transport Network with Oracle SBCs for Direct Routing integration. My responsibilities encompass architecture definition, project execution oversight, vendor management, and global coordination across multiple geographical regions, including the Americas, EMEA, LATAM, and APAC.

Education

  • Departamento de Ciência da Computação - UFMG

    Bachelor of Science - BS, Computer Science

  • FGV - Fundação Getulio Vargas

    Master of Business Administration - MBA, Business Administration and Management, General

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Luiz Mello — Principal Solutions Architect at HCLTech in Durham, NC, US | Unifers