Luiz do Carmo
1st Assistant Accountant Payroll Accountant @Cbs Studios
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WORK HISTORY
1st Assistant Accountant Payroll Accountant @Cbs Studios
EDUCATION
Pontifícia Universidade Católica de Minas Gerais
Bachelor's degree
Seneca College
Project Management - PMP Exam Preparation
FIA Business School
Master of Business Administration - MBA
SKILLS
ABOUT LUIZ DO CARMO
I am passionate about designing customer experiences that enable a company to reach its goals and provide outstanding solutions for customers! I use agile and traditional project methodologies to lead and develop projects and initiatives that focus on maximizing customer satisfaction and reducing operational costs. I have experience developing customer loyalty and retention strategies, implementing call center operations, and leading digital transformation projects (self-service online channels and Robotic Process Automation - RPA). Having both operational and marketing experience provided me with the ability to put the customer’s needs first. I combine data, customer feedback, and customer service/sales teams\' inputs, to build processes and solutions that are simple to understand and accelerate customer digital channels adoption. I am a team player, with experience leading and supporting project teams while keeping projects on budget, time, and scope. I have a bachelor\'s degree in Administration and a Post-graduate certificate in Business management.
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