Luis Santiago

Executive Director @Wells Fargo

Drove strategic, operational and financial performance for 187-person audit group, managing a $38MM budget and delivering 68 annual audits. • Implemented operational improvements, increasing testing SLA performance from 58% to 95%, budget-to-actuals from 72% to 100% and headcount 87% to 98%.• Developed workforce management programs, resulting in significant increases in employee engagement scores.• Oversees a 5-month annual planning cycle covering changes to the Audit Universe, Risk Assessment, and Budgeting. Standardized documentation for non-tech risk and coverage decisions to ensure timely delivery and high-quality results.• Streamlined operational rhythms, reducing communication layers from 3 to 1 and improving executive alignment across leadership meetings, talent reviews, and quarterly sessions with the Chief Audit Executive and Chief Administrative Officer.