Luis Morgan
Bilingual CSR, Translator, Interpreter, transcription
- Role
- Bilingual Customer Service Agent at Synchrony
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Luis Morgan
Interpreter and Translator Social Media Projects, Hispanic and Anglo Radio Host Radio V P of Sales & Marketing Magazine Managing Editor, Events Planner and Coordinator Bilingual S Voice Tester Technical Support Agent CSR 2
Experience
Bilingual Customer Service Agent
Nov 2021 — Present
BILINGUAL SPANISH–ENGLISH CLIENT SERVICE REPRESENTATIVE • Take inbound calls, in a back-to-back setting while using sensitive information to find accounts and do strict Security Verifications.• Evaluate the needs and accuracy with attention to detail to process information.• Resolve complex issues related to customer services and dispute process.• Delivered personalized assistance to customers’ accounts and digital experiences.• Assist customers with product and service questions.• Verify customer information. • Adhered to company policies and procedures while assisting customers.• Coach Trainees (learn different programs)
Education
Universidad Autonoma Metropolitana Mexico
Architectural Bachelor
1976 — 1981
Universidad Autonoma Metropolitana
Bachelor of Arts (B.A.)
1976 — 1980
California Comunications College
Technical
Bobrow Consulting Group
Architectural Computer Software trainer
1988 — 1990
Mexican School of Architects
Bachelor of Arts (B.A.)
1980 — 2009
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