Luis Adrian Moreau
| Hotel Industry | Luxury | Travel | Guest Experience Manager | Customer Experiences
- Role
- Guest Experience Manager at Meliá Hotels International
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Luis Adrian Moreau
Dynamic and results-driven hospitality professional with over 12+ years of experience in…
Experience
Guest Experience Manager
Oct 2022 — Present
Spearheaded initiatives that increased guest satisfaction scores and enhanced overall service excellence.• Led a team in a different department to deliver seamless and personalized guest experiences in a high-volume luxury hotel.• Improved operational efficiency by streamlining check-in/check-out processes, reducing guest wait times according to the standards.• Collaborated with cross-functional teams to enhance VIP guest services and loyalty programs and break the record for the first time in 12 years to reach the goal set.
Education
Memorial University, Newfoundland and Labrador
Diploma of Education, English Language and Literature, General
2011 — 2012
Universidad 'Santa María'
Licentiate degree, Communication, Journalism, and Related Programs
2008 — 2013
Esden Business School
Master of Business Administration - MBA, Business Administration and Management, General
2014 — 2015
Skills
- Planificación Estratégica
- Online Advertising
- Inglés
- Marketing Communications
- Web 2.0
- Digital Marketing
- English
- Online Marketing
- Comunicaciones De Marketing
- Public Relations
- Business Strategy
- Advertising
- Relaciones Públicas
- Marketing En Internet
- Strategic Planning
- Spanish
- Negociación
- Marketing
- Social Media
- Estrategia Empresarial
- Estrategia De Mercadotecnia
- Marketing Digital
- Mercadotecnia En Medios Sociales
- Español
- Social Networking
- Publicidad En Internet
- Negotiation
- Marketing Strategy
- Social Media Marketing
- Redes Sociales
- Publicidad
- Mercadotecnia
- Microsoft Office
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