Luis Maldonado
IT Leader | Retail & Corporate IT Operations | Digital Transformation & Strategy | Cybersecurity Advocate
- Role
- Information Communication Technology Manager at Aesop
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
About Luis Maldonado
Seasoned IT leader with over 15 years of experience managing multi-location IT…
Experience
Information Communication Technology Manager
Jan 2019 — Present
Lead and mentor a geographically dispersed IT team supporting and opening 96+ retail locations and three corporate offices across the U.S, Canada, and Brazil, achieving a 98% SLA compliance rate for IT service requests.Oversee IT infrastructure and cloud-based solutions, integrating AWS, Microsoft 365 SaaS, and NetSuite ERP to enhance scalability, security, and performance, leading to a 30% improvement in operational efficiency.Manage critical business applications, including Cegid Retail, Jira, Salesforce CRM, and Confluence, driving workflow automation and data-driven decision-making, which increased system adoption rates by 40%.Spearhead ITIL-driven service delivery implementation, improving ticketing, asset tracking, and global IT operations, reducing IT issue resolution times by 90%.Serve as IT integration lead for L’Oréal acquisition, ensuring a seamless transition while aligning regional systems with corporate IT policies.Implement change management strategies, reducing system downtime by 25% and increasing IT service reliability, enhancing store operational uptime.Negotiate and optimize vendor contracts, reducing costs by 15% while enhancing IT service quality, achieving a 25% increase in vendor performance metrics.
Education
Essex County College
Associate of Applied Science
1998 — 1998
New Jersey Institute of Technology
Bachelor of Technology - BTech, Computer and Information Sciences and Support Services
1998 — 2001
Essex County College
Computer and Information Sciences and Support Services
1998 — 2000
The Chubb Institute
COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
2001 — 2001
New Jersey Institute of Technology
Certified, ITIL v3
2023 — 2023
CompTIA
Certified
New Jersey Institute of Technology
Certificate of Undergraduate Studies, Computational Science
2000 — 2000
Cegid
Certified
2022 — 2022
Chubb institute
Computer/Information Technology Administration and Management
2000 — 2001
Skills
- Windows Xp
- Team Building
- Lotus Domino
- Kaspersky
- Networking
- Software Installation
- Sonicwall
- Symantec Endpoint Protection
- Vpn
- Landesk
- Linux System Administration
- Dhcp
- Laptops
- Dns
- Kronos Wfc
- Android
- Domain Name System (Dns)
- Dynamic Host Configuration Protocol (Dhcp)
- Vmware
- Wifi
- Firewalls
- Active Directory
- Xp
- Windows Server
- Hardware
- Xenclient
- System Administration
- IT Service Management
- Windows 7
- Ipad
- Cisco Technologies
- Help Desk Support
- Blackberry Enterprise Server
- Security
- Microsoft Exchange
- Ipsec
- Technical Support
- Retail Software
- Citrix
- Lotus Notes
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