Luis Padron

About Luis Padron

I care less about titles and more about outcomes, freedom, and work that compounds over…

Experience

1. Customer Operations Manager

   Newmile

   Jan 2024 — Present · Tampa, FL, US

   Applied my SaaS methodology to events - Most service companies wing their booking process, so I implemented the same systematic approach: CRM tracking, pipeline optimization, and customer success follow-up that actually works🤝 Flipped competition into collaboration - Instead of fighting venues for clients, I pitched a partnership: they handle their overflow through us, we refer clients who need venue + service packages. Result: 35% of revenue from referrals Made expansion methodology work for weddings - Every event ends with feedback collection and \"what other occasions are coming up?\" Turns out the same upsell approach that works in B2B works for corporate happy hours and family celebrations Built operations command center - Found and implemented scheduling tools that coordinate bartender assignments across multiple daily events, optimize staffing levels, and give clients real-time arrival updates - eliminating the chaos most service companies just accept as normal Turned cocktail consultations into discovery sessions - Every pre-event call uncovers their real success criteria, then I design the entire experience to deliver those specific outcomes instead of just good drinks