Luis Ayala
Operations & Fulfillment Leader | Retail + Supply Chain | Strategy to Execution
- Role
- Associate Operation Manager at Shipt
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Luis Ayala
Operations & Fulfillment Leader | Strategy to Execution | Data-Driven Project…
Experience
Associate Operation Manager
Dec 2024 — Present · Chicago, IL, US
Lead omni-channel logistics operations within Target/Shipt, bridging the gap between gig economy fulfillment and enterprise strategy. I manage day-to-day execution and long-term planning across last-mile delivery, store-to-guest logistics, Target-to-Shipt flow, and digital fulfillment channels.Key Contributions:Drive sprint planning and lead cross-functional meetings to align operational execution with enterprise objectives.Translate front-line constraints and field-level challenges into strategic insights that support innovation and continuous improvement.Collaborate with senior leadership and project managers to ensure accurate resource planning, budget alignment, and rollout success.Provide direct platform support to Shipt drivers, Target team members, third-party contractors, and store leadership, both onsite and remotely.Build and maintain engagement strategies that boost team morale, foster collaboration, and drive execution across all levels.Support pilot launches and technology rollouts that enhance logistics visibility, route efficiency, and customer satisfaction.
Education
The London School of Economics and Political Science (LSE)
Data Analysis for Management Certificate
Morton College
Associate of Science - AS
Southern New Hampshire University
Bachelor of Science - BS
Skills
- Visual Merchandising
- Budgeting
- Profit
- Public Speaking
- P&L Management
- P&L
- Interviews
- Powerpoint
- Store Management
- Replenishment
- Hiring
- Excel
- Word
- Process Scheduler
- Problem Solving
- Operations Management
- Retail
- Customer Relations
- Scheduling
- Team Leadership
- Team Building
- Planning
- Strategic Planning
- Employee Relations
- Payroll
- Change Management
- Mentoring
- Supervisory Skills
- Forecasting
- Talent Development
- Interviewing
- Talent Acquisition
- Stores
- Loss Prevention
- Event Planning
- Inventory Management
- Inventory Control
- Coaching
- Talent Management
- Shrinkage
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