Luis Silva

Shift Lead @Caffè Nero UK

Manchester, GB

Key Accountabilities:• Take ownership of the shift and lead the shift by example, always in keeping with our company values. Be prepared to delegate when necessary.• From open to close we take every opportunity to make profitable sales. Ensure the Store is ready for Sales at opening time.(• Make customers feel important and welcome upon arrival in Store and thank them for their custom after each transaction or when they are leaving the Store.• Ensure you play your part in keeping the store clean by adhering to shift cleaning rotas.• Be observant on diminishing stock levels and re-stock where required.• Ensure the displays are tidy and that the labelling is accurate.• Always follow the guidelines regarding the safe use of equipment.• Always follow the correct till procedures.• Reconcile each delivery when on shift.• Understand and promote any new products or deals and ensure those on shift with you are aware of them.• Adhere to \'staff consumption\' procedures on every shift and ensure the same of those on shift with you.• Report any maintenance issues as and when they arise.• Complete necessary daily paperwork such as the Health & Safety and familiarise yourself with any updates as they arise.• Keep up to date by reading any company/area or store communications and be prepared to communicate these messages to anyone on shift.• Leave the Store as you\'d expect to find it by ensuring all close down procedures are carried out on each shift.• Process waste and create the relevant amount of Too Good to go Bags\' after each shift.• Carry out a deep clean with your team and Store Manager every month.Attend your monthly team meeting.• Take responsibility for your own personal development by preparing for monthly coffee chats or 6 monthly performance development reviews (PDR\'s)• Complete any training as required be that in a classroom or via e-learning.• Work as a team, engage with any social events as they arise, have fun and enjoy yourself

Escola Profissional Almirante Reis

Management Information Systems, General

Loughview Training Services ltd

NVQ Level 3, Retail Management