Luis G.
Client Services Manager @BillionToOne
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WORK HISTORY
Client Services Manager @BillionToOne
Union City, CA, US
Scale client services team (60% growth to date), having launched training to support the oncology business line and implemented automation tools to manage rapid growth in prenatal testing—while maintaining SLA targets for inbound calls and case resolution- Manage national logistics operations, including ongoing phlebotomy network expansion and optimization of specimen routing across multiple service areas- Led the launch of the company’s first CSAT program, achieving 94% customer satisfaction with a 17% month-over-month response rate- Collaborate cross-functionally with clinical, product, and commercial teams to launch high-impact initiatives and resolve complex client issues, improving end-to-end service delivery.
EDUCATION
San Jose State University
Bachelor of Arts (B.A.)
ABOUT LUIS G.
Client services and operations professional with 8+ years of expertise in health tech and…
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