Luis Fleitas

About Luis Fleitas

As the Global Head of Implementations at JRNI, I lead a cross-functional team that delivers innovative and customized solutions to clients across various industries, including financial and retail. With Experience in software engineering, solutions architecture, project management, and team leadership, I have the technical and business skills to ensure successful outcomes for complex and large-scale projects.My core competencies include creating and implementing business processes, verifying and signing off statements of work and change requests, managing the professional services pipeline and resource allocation, and being the escalation point for global projects. I also collaborate with the sales and product teams to consult on best practices for integration design and identify product gaps and requirements. I am passionate about using state-of-the-art technologies and agile methodologies to optimize our clients\' customer experience and drive value-added business growth for JRNI.

Experience

1. Global Head of Implementations

   jrni

   Jul 2020 — Present

   I manage the Global Implementation team (US, UK, and India), which covers the full implementation lifecycle, from the generation of the SoW, through the project delivery of out of the box and custom implementations. I continue to lead and consult on best practices for integration designs when working with prospective customers as part of the sales cycle. My key responsibilities include- Management of Professional Services’ pipeline and resource allocation- Escalation point for global projects- Verification and sign off of Statements of Work and Change Requests- Creating and implementing business processes for each team within the Professional Services department- Recruitment of all roles and supporting recruitment for other departments- Leading integration design workshops with customers during the sales cycle, identifying the best pathsto meet customer needs whilst also driving standard SaaS practices and ideals. Key achievements- Led the effort of creating standard delivery packages which helped the company reduce the customer’s time to value from +12 weeks to 6 and 2 weeks based on the delivery package- Implemented a structured Program Management policy using Smartsheets. This helped the team standardize customer and internal reporting and allocate team members- Built a strong team culture, mentoring team members and others in the organization to maximize their contribution to the team.

Education

• D'Amore-McKim School of Business at Northeastern University

  MBA, High Technology

  2009 — 2011

• UCAB - Universidad Católica Andrés Bello

  BS, Software Engineering

  1996 — 2002

Skills

• Customer Service
• Mysql
• Sharepoint
• Testing
• Business Intelligence
• Ssrs
• Financial Modeling
• Product Development
• Wcf
• Perl
• Software Documentation
• Sdlc
• Program Management
• Sql Server
• Requirements Analysis
• Agile Methodologies
• Management
• T-Sql
• Systems Analysis
• Project Management
• Databases
• Customer Relations
• Software Project Management
• Crm
• Visual Studio
• C#
• .net
• Software Development
• Scrum
• Software Engineering
• Integration
• Microsoft Sql Server
• Access
• Pmp
• Leadership
• Ms Project
• Agile Project Management
• Product Management
• Data Modeling
• Project Planning