Luis Diaz Valdez
- Role
- Senior Strategic Projects Consultant to American Express Predictive Analytics Program Management at American Express
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Luis Diaz Valdez
I am an international executive specializing in financial services account & program…
Experience
Senior Strategic Projects Consultant to American Express Predictive Analytics Program Management
Aug 2018 — Present
RESPONSIBILITIES: Senior consultant responsible for the project management and implementation of key global initiatives such as Big-Data & Machine Learning (AI) products as well as global strategic platform migrations and uplifts such as Project Darwin (NDA), while driving Agile methodology transformation across the American Express enterprise. NOTABLE ACCOMPLISHMENTS: Managed American Express’ machine learning (AI) global initiatives. Launched channel agnostic predictive engines & real-time dashboards rolled-up to domestic cardmembers segment, increasing customer service efficiencies. Driving project management transformation from traditional waterfall to Agile Scrum methodology. Handling financials and contractors team roster management. Global Capabilities PMO for strategic projects like Darwin (NDA) as well as global Change Management Requests administration.
Skills
- Strategic Leadership
- High Quality Standards
- Electronic Payments
- Multinational
- Client Relationships Strengthening
- Relationship Management
- Scrum
- Payment Card Processing
- Performance Improvement
- Service Delivery
- Customer Satisfaction
- Cross-Functional Team Leadership
- Project Management
- Key Account Relationship Building
- Mobile Payments
- Team Management
- Payment Systems
- Spanish
- Portfolio Management
- Process Management
- Global Client Management
- Strategic Account Management
- Change Management
- Credit Cards
- Strategic Partnerships
- Third Party Vendor Management
- Banking Relationships
- Insurance Industry Experience
- Business Relationship Building
- Program Management
- Business-to-Business (B2b)
- Account Management
- Product Management
- Contract Negotiation
- Joint Ventures
- Revenue Growth Generation
- Payment Industry
- Key Account Development
- Business Intelligence
- Team Leadership
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