Luis Carrillo

Vice President Customer Experience @RYZE

Develop and scale RYZE\'s customer service strategy aligned with brand values and growth.• Build and mentor high-performing remote teams across CX functions.• Partner cross-functionally with product, marketing, and ops to optimize the customer journey.• Implement scalable, tech-forward support systems with a human-first touch.• Leverage insights, data, and VoC to drive continuous improvement in satisfaction and loyalty.• Represent the customer voice across the leadership table and drive proactive retention strategies.