Luisa Espinoza
Employment Consultant @Job Skills
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WORK HISTORY
Employment Consultant @Job Skills
Markham, ON, CA
Conduct in-depth interviews using the Common Assessment Tool (CAT) to evaluate clients\' employment history, education, career goals, and assess additional assistance for over 20 new clients per month.• Develop individualized Employment Action Plans (EAPs), identifying and addressing client challenges and employment barriers using different counselling techniques and suitable resources. • Assist 100+ client caseload in developing tailored job search strategies and job readiness skills such as resume preparation, interview and networking skills, resulting in successful job placements.• Optimize case management and service delivery for 100+ clients, ensuring appropriate referrals, client access to training programs or financial aid, and timely follow-up to record their progress and outcomes.• Maintain high standards in client service and compliance, accurately document client progress and service outcomes in the systems, adhering to the company customer service standards.• Liaise with job development services, facilitation team, resources and information team, and other community agencies to facilitate clients’ progress, participate in job fairs, and find employment opportunities.
EDUCATION
Universidad Nacional Autónoma de Honduras
Bachelor's degree, Business Administration and Management, General
Seneca Polytechnic
Certificate, Floral Design
Universidad Tecnológica Centroamericana
Master's degree, Project Management
George Brown Polytechnic
Postgraduate Degree, Career Development Practitioner
ABOUT LUISA ESPINOZA
I am a passionate, proactive, and resourceful career development professional specializing in assisting, advising, and supporting clients seeking work and making career decisions. I specialize in providing effective, genuine, and empathetic support to clients from diverse backgrounds. With over 15 years of work experience in administrative, operational, and customer service roles in retail companies building relationships with 100+ stakeholders and managing projects with $80K+ in profits. In those roles, I had the opportunity to mentor, coach, train, advise, and empower people to grow, and pursue their goals. In my most recent role at ACCES Employment, I facilitated workshops for 15+ clients, collaborated in the intake process, delivered 1:1 LinkedIn review and resume critique sessions to 8+ clients, provided effective feedback to 5+ clients for their interview preparation, communicated with 50+ clients for follow-up, and participated in job fairs.I have training in Individual Career Counselling & Coaching, Common Assessment Process & Employability Dimensions, Informal Career Assessment Tools, Career & Employment Resources, Work Search Strategies (resume and interview preparation), Digital Literacy in Career Development (personal brand & LinkedIn profile), and Group Facilitation.As a Career and Employment Consultant, I want to help job seekers pursue their goals, so they can thrive and succeed and flourish in their professional careers, by giving them access to the right resources and providing employment advice, and job search strategies.
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