Luis Zapata
Service Advisor | Business owner
- Role
- Assistant Foreman at TransChicago Truck Group
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Luis Zapata
Looking to expand my network through genuine connections and interest.
Experience
Assistant Foreman
Jul 2020 — Present · Hampshire, IL, US
Consistently provide the highest quality of customer service. Contact drivers and fleet coordinators to handle requests and advise on the type of services needed. Coordinate scheduling of emergency repairs and future maintenance appointments. Handle all complaints, reach out to customers to discuss unfavorable experiences and provide solutions for future visits. Provide timely updates to both drivers and company owners, so they can have enough information to make an informed business decision. Process orders and distribute information about products and services. Provide a time of expected completion, parts availability for repairs and what repairs are required/recommended. Create and send detailed estimates to customers for approval through email, phone/text as well as update and arrange pick up or drop off of vehicles. Finalize and bill invoices using Procede and SlimCD systems as well as UptimePro.
Skills
- Painting
- Team Building
- Microsoft Office
- Bodywork
- Public Speaking
- Business Analysis
- Landscape Construction
- Business-to-Business (B2b)
- Marketing
- Customer Service
- Landscape Design
- Customer Satisfaction
- Business Strategy
- Sales Operations
- Management
- Sales
- Social Media
- Bodypaint
- Time Management
- Microsoft Excel
- Direct Sales
- Truck Driving
- Leadership
- Microsoft Powerpoint
- Powerpoint
- Project Management
- People Development
- Business Development
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