Luis Yaselli
Associate Customer Success Manager, Scaled Cs @HubSpot
Signup · Get unlimited contacts
WORK HISTORY
Associate Customer Success Manager, Scaled Cs @HubSpot
Manage a shared install base of customers, partnering collaboratively within the team to drive adoption, retention, and long-term value realization- Identify customer health risks across the portfolio by analysing usage, adoption trends, and friction points within the customer journey, proactively mitigating churn risk- Own the customer lifecycle from onboarding through renewal, ensuring contract accuracy, timely execution, and a clear path to commercial completion- Lead renewal conversations, negotiate commercial outcomes, and align contract terms with customers’ evolving business needs- Engage customers through proactive and reactive outreach, including email, Help Desk phone, webinars, and 1:1 virtual consultations, delivering outcome-focused interactions- Use HubSpot tools, AI capabilities, and consultative frameworks to drive product value, improve adoption, and accelerate time to value- Conduct 1:1 discovery conversations to understand customer goals, diagnose blockers, and provide clear, actionable recommendations- Collaborate cross-functionally with Sales, Support, QTC, GTM, and Product teams to resolve platform issues, close feedback loops, and expand customer investment- Implement regional and global engagement plays and pilots, providing frontline feedback to continuously improve customer experience and retention strategy- Contribute to an inclusive, high-performance team culture through knowledge sharing, peer feedback, and skill development initiatives.
EDUCATION
CNM College of Naturopathic Medicine
Dip. Nutritional Therapist, Naturopathic Medicine - Nutrition
IUTIRLA
Technical Publicity and Marketing
Universidad Nacional Experimental 'Rafael María Baralt' (U.N.E.R.M.B)
Degree in Management Administration
ABOUT LUIS YASELLI
Working onsite in TikTok one of the biggest Social Media start ups worldwide that just started their base in Dublin
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.