Luis Verano
Service Director @Peachtree Mitsubishi
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WORK HISTORY
Service Director @Peachtree Mitsubishi
Atlanta, GA, US
Oversee all daily operations of the service department, ensuring efficient workflow, high productivity, and compliance with manufacturer and company standardsLead, coach, and develop service managers, advisors, technicians, and support staff to drive performance and engagementEstablish and monitor key performance indicators (KPIs) including labor efficiency, customer satisfaction (CSI), retention, and profitabilityDrive customer experience excellence by implementing processes that improve service quality, transparency, and trustManage departmental budgeting, forecasting, and expense control to maximize profitability while maintaining service qualityEnsure compliance with Mitsubishi factory requirements, warranty policies, safety regulations, and internal proceduresCollaborate with dealership leadership to align service operations with overall business goals and growth initiativesImplement training programs and process improvements to increase technician efficiency and advisor effectivenessAnalyze service data and customer feedback to identify trends, opportunities, and corrective actionsOversee inventory control, parts coordination, and service scheduling to optimize throughput and reduce cycle times
EDUCATION
Collins Hill High School
High School Diploma, Business Administration and Management, General
ABOUT LUIS VERANO
I have managed and operated many high-volume automotive shops, ensuring the highest quality of customer service and satisfaction. With over 21 years of management experience in the automotive industry, I am a motivated leader with strong organizational and prioritization abilities. I am proficient in both English and Spanish, and familiar with all makes and models of vehicles, including high-end cars. My goal is to continue learning and growing in this dynamic and exciting field.
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