Luis Ramirez
Patient Access Manager @Occam Health Services
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WORK HISTORY
Patient Access Manager @Occam Health Services
EDUCATION
Coleman University
Bachelor of Applied Science (BASc), Computer Systems Networking and Telecommunications
Coursera
Certificate, Foundations of Project Management
Coleman College
Bachelor of Applied Science - BASc, Network and System Administration/Administrator
ABOUT LUIS RAMIREZ
Senior Program Manager with over 10 years of experience in leading patient access, affordability, and adherence programs in the specialty pharma and biotech industries. I have effectively administered multi-million dollar Patient Support Programs (PSPs), launched new product campaigns (including pediatric therapies), and fostered outcomes through innovative work flows and cross-functional leadership. Highlights include: • 50% increase in prior authorization successful outcomes and approvals through process redesign • Smooth integration with cloud-based telephony solutions and secure messaging applications • Solving high-impact data discrepancies and vendor API problems • SharePoint portals, call quality frameworks, and CRM workflow design and implementation Known for having a strong ability to streamline processes, implement innovative solutions, and enhance patient experiences, I have a track record of achieving measurable results. Also for building client trust, creating high-performing teams, and transforming operations challenges into strategic successes. Dedicated to improving patient access—and teams\' capabilities for delivering it. My leadership style focuses on building collaborative, high-performing teams that consistently meet organizational goals. I’m passionate about contributing to meaningful improvements in healthcare and am always ready for new challenges.Key Skills:• Program Management & Operations Optimization• Patient Assistance & Healthcare Access Strategies• Team Leadership & Development• Process Improvement & Workflow Efficiency
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