Luis Oliveira

Senior User Researcher @Lloyds Banking Group

London, GB

I\'m working for the Emerging Technology & Innovation team, helping the development of new products and services not currently explored or available. We focus on 3 aspects, 1) to understand emerging customer, technology and business trends, 2) to design and test new business models that respond to those trends, and 3) to augment the selected innovation internally or through partnerships with Fintech companies and Start-ups. Previously I was working within Commercial Banking, understanding the needs of businesses and their top management teams to design better digital products.

Loughborough University

Doctor of Philosophy (Ph.D.), Sustainable design / User-centred design, PhD

The University of Sheffield

Certificate, Management English

Universidade Federal de Minas Gerais

Bachelor's, Mass Communication