Luis Monge
Customer Relations Manager at Cisco
- Role
- Customer Relations Manager at Cisco
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Luis Monge
An accomplished and dynamic professional product and operations manager with over 15…
Experience
Customer Relations Manager
Jan 2016 — Present · Seattle, WA, US
Worked in a multi-geography, cross-functional team, supporting an over $5 million dollar contract for a leading 5G mobile phone provider in the US.• Developed process improvement changes that led to ticket reduction by 33% and improved time availability by support groups in a 15%.• Collaborated with several cross-functional teams to ensure project success and timely delivery of products and services.• Drove high level escalations across different support teams to ensure time to resolution and impact to end users was minimal.
Education
Cisco Networking Academy
CCNA
2002 — 2004
Skills
- Experiencia Del Cliente
- Dirección Y Desarrollo De Equipos De Trabajo
- Itil V3 Foundations Certified
- Estrategia Empresarial
- Customer Experience
- Subcontratación De Procesos Empresariales
- Team Leadership
- Call Centers
- Subcontratación
- Outsourcing
- Cisco Technologies
- Business Performance Coaching
- Business Process Improvement
- Centro De Llamadas
- Team Management
- Planificación Estratégica
- Administración Y Dirección De Empresas
- Redes Informáticas
- Process Improvement
- Situational Leadership
- Strategic Planning
- Bpo
- Tecnología De Cisco
- Liderazgo De Equipos
- Telecommunications
- Business Strategy
- Troubleshooting
- Networking
- Mejora De Procesos
- Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.