Luis Herrera
Customer Service Manager at Ciena
- Role
- Customer Service Manager at Ciena
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Luis Herrera
Energetic diversified professional with extensive experience in project management in the field of telecommunications and enterprise, possessing special expertise executing projects in next generation solutions, wireless GSM and CDMA network, microwave and optical transport networks for Latin American, Caribbean and domestic markets. Competent problem solver who enjoys the challenge of working on new projects. Definitive abilities in leadership, planning, organization, decision-making and team buildingSpecialties: o Customer Facingo Customer Negotiationo Project Managero Wireless, optical and wireline technologieso Business developmento Cross functional team leadershipo Financial planning and forecasting
Experience
Customer Service Manager
Mar 2018 — Present
Education
Florida International University - College of Business
MBA
2003 — 2004
Pontificia Universidad Javeriana
B.S., Electrical Engineering
1990 — 1996
Skills
- Microwave
- Telecommunications
- Negotiation
- Wimax
- Umts
- Mobile Devices
- Sip
- Ip
- Business Development
- Pmp
- Enterprise Software
- Leadership
- Cellular Communications
- Vendor Management
- Voip
- Network Design
- Mpls
- Gsm
- Program Management
- Product Management
- Sdh
- Telephony
- Lte
- Customer Experience Management
- Team Building
- Management
- Team Leadership
- Cross-Functional Team Leadership
- New Business Development
- Networking
- Managed Services
- Integration
- Project Planning
- Network Administration
- Project Management
- Unified Communications
- Optical Fiber
- Pre-Sales
- Ngn
- Network Architecture
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