Luis Gonzalez

About Luis Gonzalez

Commercial pilot with Part 135 flight experience, Part 121 training exposure, and a…

Experience

1. Flight Attendant

   United Airlines

   Nov 2018 — Present · Chicago, IL, US

   Ensure passenger safety, security, and comfort while delivering exceptional customer service and in-flight operations support in compliance with FAA regulations and airline protocols.Key Responsibilities: Safety & Security: • Conduct pre-flight safety checks and ensure all emergency equipment is operational. • Deliver safety briefings and emergency instructions to passengers. • Monitor and secure the cabin, ensuring compliance with FAA safety protocols. • Assist passengers and crew during emergency situations, executing established procedures. Passenger Experience & Service: • Greet passengers, assist with boarding and seating, and ensure a smooth travel experience. • Provide special assistance to passengers with disabilities, unaccompanied minors, and those requiring medical aid. • Prepare and serve meals and beverages to passengers and crew. • Resolve customer concerns professionally while maintaining situational awareness. Regulatory Compliance & Reporting: • Comply with all aviation regulations, security protocols, and operational standards. • Submit detailed flight incident reports as needed. • Qualified for Spanish-language routes, assisting Spanish-speaking passengers.