Luis G.
Customer Operations Team Lead
- Role
- Customer Operations Team Lead at Squarespace
- Location
- Spokane, WA, US
- LinkedIn followers
- 500 followers
About Luis G.
Passionate about meaningful human interactions, I excel as a problem solver, wordsmith, and digital maven geek, relishing challenges. My professional journey includes collaborating with top Fortune 500 companies, where I\'ve honed my skills. Now, I\'ve redirected my focus towards the dynamic world of tech. I thrive in teams that provide both challenge and support. Beyond my professional pursuits, I\'m an avid writer, podcaster, and food enthusiast. Occasionally, I indulge my creative side by delving into filmmaking.
Experience
Customer Operations Team Lead
Nov 2020 — Present · Portland, OR, US
Lead a specialized team of Associates focused on Billing, Payments, Domains, Account Management, and Google Workspace, fostering collaboration and driving high performance.Leverage performance metrics to design and implement recognition strategies that boost engagement and reward top contributors.Support innovation by piloting third-party tools that streamline operations and encourage scalable growth.Conduct detailed data analysis to shape modern support workflows and inform policy updates, maintaining industry-leading service standards.Manage and contribute to initiatives using both Agile and Waterfall project management methodologies to ensure timely, efficient delivery of cross-functional projects.Own internal communications for the Global Performance Team, ensuring transparency, alignment, and strategic messaging across all operational levels.Serve as lead facilitator for monthly global collaboration sessions, promoting knowledge sharing, consistency, and cross-regional alignment in Customer Operations.
Education
Suny Dutchess
Associate of Arts (AA), Communication and Media Studies
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