Luis Chapa
Customer Experience/Growth Leader | Elevating Satisfaction & Loyalty through Strategic Solutions
- Role
- Manager, Member Experience & Ccs at Parsley Health
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Luis Chapa
An accomplished professional Center/Sales leader with 15+ years of experience directing…
Experience
Manager, Member Experience & Ccs
Aug 2024 — Present
Skills
- Cross-Functional Team Leadership
- Direct Sales
- Sales Process
- Time Management
- Voip
- Salesforce.com
- Customer Experience
- Workforce Management
- Customer Satisfaction
- Training
- Call Centers
- Telecommunications
- Wireless
- Troubleshooting
- Telephony
- Microsoft Office
- Sales
- Avaya
- Team Building
- Contact Centers
- Call Center
- Leadership
- Crm
- Process Improvement
- Team Leadership
- Vendor Management
- Sales Operations
- Customer Retention
- Account Management
- Change Management
- Customer Service
- Broadband
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