Luis Asencio

About Luis Asencio

Results-driven IT Support Specialist with over 10 years of experience delivering…

Experience

1. Technical Support Specialist

   Sidley Austin LLP

   Mar 2016 — Present

   Assist Sidley’s network of over users in our New York, Boston and Miami offices in resolving computer related problems such as inoperative hardware or software, including network connections both onsite and remotely via telephone and video conference. • Hardware support functions that include, but are not limited to, end user support, desktop support, laptop support, visiting attorney office set ups, and mobile device support. • Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs. • Software support functions that include, but are not limited to, troubleshooting of applications that are standard within Sidley’s environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors. • Work in conjunction with Sidley’s Learning & Development team with performing technology orientation for incoming attorneys and staff. • Am the Team Lead, in conjunction with Sidley IT colleagues in other regions, in the standardization of technology across all of Sidley’s visiting attorney offices. • Manage the assets that are both deployed and in inventory, as well as maintain accurate asset records for each user and each piece of equipment using Service Now ticketing system. • Coordinate and perform hardware moves, changes and exchanges. • Perform telephone administration for Sidley’s U.S. offices via the Cisco Unified Communications Manager which includes creation and deletion of telephone and voicemail profiles for attorneys and staff as well as training upon request. • Perform hardware/software upgrades, office moves, onboarding/offboarding, emergency assistance for AV conferences and special events. • Manage and process hardware warranty claims and issues, and facilitate warranty repairs with third party vendors.

Skills

• Digital Marketing
• Facebook
• Integrated Marketing
• Social Media Marketing
• Social Media
• Research
• Marketing Research
• Digital Media
• Television
• Digital Strategy
• New Media
• Media Planning
• Advertising Sales
• Advertising
• Media Buying
• Broadcast