Luis Alcala
IT | Desktop Engineer Professional ☛Junior Systems Administrator
- Role
- Desktop Support Engineer at Tata Consultancy Services
- Location
- Bronx, NY, US
- LinkedIn followers
- 500 followers
About Luis Alcala
As a customer-focused and results-oriented IT support professional I have been drastically influenced by technology and information systems in the biggest and greatest of ways. I\'m a person who\'s always striving for superior quality and developing new strategies to ensure an uplifting experience. Because of this, I decided to go all in into the Information Technology space.Information Technology will always be my passion! I have been recognized for my exceptional communication, problem-solving abilities, and concern to end-users. I have outstanding troubleshooting capabilities and have mastered hardware and software realms. I welcome the chance to connect with you and talk more about data security, analysis, and configurations.
Experience
Desktop Support Engineer
Nov 2018 — Present
Installation of software and hardware systems that included workstations, corporate emails, video conference systems, and network printer systems amongst many others.• Provided technical maintenance and support comprising of hardware and software that included video conference systems, network systems (DCHP, DNS, VPN, etc), Windows systems (Active Directory), and Bloomberg systems to name a few.• Offered training on remote computing and other technologies such as Google Docs, Sheets, and Email. • Executed Risk Management training to ensure policies were enforced and followed by users.• Handled IT related issues by resolving tickets thus ensuring user and customer satisfaction.
Education
New York Business Institute: NYBI
IT Certications, Microsoft Certifications and Comptia Certifications
2007 — 2018
Metropolitan College of New York
Master of Business Administration - MBA, Business Administration, Management and Operations
John Jay College (CUNY)
Bachelor of Science (BS), Computer, Information Sciences and Support Services
1998 — 2003
Skills
- Sharepoint
- Customer Service
- Active Directory
- Xp
- Windows Server
- Hardware
- Domain Name System (Dns)
- Microsoft Office
- Dns
- Operating Systems
- Software Documentation
- Vendor Management
- Troubleshooting
- Networking
- Windows Xp
- Outlook
- Data Center
- Access
- Technical Support
- Disaster Recovery
- Windows
- Software Installation
- Computer Hardware
- Microsoft Exchange
- Windows 7
- Vmware
- System Administration
- Servers
- Network Administration
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