Luis Acevedo
Technical Assistance Center Manager at Omnicell | BBA, Technical Support Leader
- Role
- Technical Assistance Center Manager at Omnicell
- Location
- Libertyville, IL, US
- LinkedIn followers
- 500 followers
About Luis Acevedo
As a Technical Assistance Center Manager at Omnicell, I lead a team of IT professionals who provide remote support and troubleshooting for customers using the company\'s medication management and supply chain solutions. I have over 20 years of experience in working with various computer systems and applications, as well as in the pharmaceutical and medical devices industries.My core competencies include IT service delivery, technical support, quality assurance, project management, and customer service. I have earned multiple certifications, such as the Microsoft Certified Professional (MCP) and the Current Good Manufacturing Practice (cGMP), that demonstrate my skills and knowledge in the IT and regulatory domains. I am a fast learner, a highly motivated leader, and a team player who strives to deliver high-quality results and exceed customer expectations.
Experience
Technical Assistance Center Manager
Nov 2022 — Present · Waukegan, IL, US
Education
Universidad Del Este
Bachelor of Business Administration - BBA, Computer and Information Sciences and Support Services
Universidad Del Este
Bachelor of Business Administration (BBA), Information Technology
2003 — 2008
Skills
- Time Clocks
- Microsoft Office
- Html
- Microsoft Sql Server
- Sql
- Electronics
- Team Leadership
- Troubleshooting
- Teamwork
- Windows 7
- Time & Attendance
- Tcp/Ip
- IT Hardware Support
- Management
- Network Security
- Technical Support
- Quality Assurance
- Active Directory
- Windows Server
- Human Resources
- Databases
- Itil
- Process Improvement
- Server Administration
- Software Documentation
- Router Configuration
- Help Desk Support
- Scada Administration
- Vendor Management
- Small Business IT Solutions
- Business Process Improvement
- Ifix
- Xml
- Adp Payroll
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