Luis Abalo
Information Technology Manager @Surerus Murphy Joint Venture
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WORK HISTORY
Information Technology Manager @Surerus Murphy Joint Venture
Calgary, AB, CA
Customer service driven, hands on Information Technology Operations Manager providing leadership and strategic direction to ensure the operational readiness of the technology organization. Leads and mentors IT teams across core service management functions including incidents, problems, changes, releases, configurations, assets, and service requests supporting both project delivery and day‑to‑day business operations. Balances governance, policies, and processes with organizational objectives, fiscal accountability, and compliance requirements, while overseeing the mobilization, support, and demobilization of projects across North America.
EDUCATION
U.N.I.R
Higher Electronics Technician, Electrical and Electronics Engineering
CDI College
Network and Internet Security Specialist, Information Technology
ABOUT LUIS ABALO
Results‑driven operations leader known for translating strategic objectives into consistent execution through strong planning, organizational rigor, and process improvement. Demonstrated success leading cross‑functional teams, simplifying complex systems, and driving operational efficiency while maintaining service continuity and accountability. Analytical, outcome‑focused, and highly disciplined, with a track record of improving performance, managing risk, and delivering against business and project objectives.
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