Luigi Pappini
after Sales Manager @SACMI Packaging & Chocolate S.p.A.
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WORK HISTORY
after Sales Manager @SACMI Packaging & Chocolate S.p.A.
Rozzano, IT
Reporting directly to the Board of Directors, leading a team of 9 professionals across two business units: o Chocolate Process & Moulding BU: 2 spare parts engineers + 3 inside sales specialists. o Primary & Secondary Packaging BU: 1 spare parts engineer, 2 inside sales specialists, 1 field sales engineer.• Accountable for an after-sales turnover of approx. €17M.• Define and implement after-sales strategy, including spare parts, maintenance, and service solutions.• Prepare and monitor departmental budget, ensuring alignment with company objectives.• Represent the after-sales function in management meetings, contributing to strategic decisions.• Foster customer satisfaction and loyalty by developing tailored service solutions.
EDUCATION
LIUC - Università Cattaneo
Industrial Engineering License (Esame di Stato) - Professional Practice Exam
Liceo Classico Galileo Galilei
High School Diploma (Maturità Classica)
Politecnico di Milano
Bachelor of Science (B.Sc.), Mechanical Engineering
LIUC - Università Cattaneo
Master of Science (M.Sc.) - Double Degree Program, Industrial Engineering
MCI | The Entrepreneurial School®
Master of Arts (M.A.) - Double Degree Program, Management, Communication & IT
ABOUT LUIGI PAPPINI
Sales - Machinery - Aftermarket - M.Sc in Management Engineering - B.Sc in Mechanical Engineering
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