Luigi di Lullo

WORK HISTORY

EDUCATION

SKILLS

ABOUT LUIGI DI LULLO

I help complex businesses turn customers into long‑term growth engines — not just satisfied users.I’m Luigi Di Lullo, a Customer Success and commercial leader working at the intersection of strategy, product, and execution. Today, I lead Customer Success for Western Europe at Mastercard, owning customer outcomes across some of the most strategic financial institutions and enterprise partners in the region. My work focuses on one simple question: are customers truly realizing value, and is that value translating into sustainable growth?Over the last 15+ years, I’ve built and scaled customer‑centric, data‑driven growth models across payments, fintech, FMCG, and B2B. I spent more than a decade at Western Union, where I held senior roles spanning international business development, go‑to‑market leadership, product commercialization, and Chief of Staff to the regional President across 100+ markets. I’ve led multi‑country transformations, driven double‑digit growth initiatives, reduced churn, expanded enterprise accounts, and partnered directly with C‑suite stakeholders to align product, GTM, and customer experience. I’m equally comfortable in executive rooms and deep in the data, translating Voice of Customer into commercial impact.What I bring as an advisor is a rare combination: board‑level perspective and hands‑on execution. I don’t deliver slides that stay on shelves — I help leaders make decisions, align teams, and move markets. I work best with organizations navigating scale, complexity, or change, where customer value, trust, and profitability must grow together.