Luigi Crobu

WORK HISTORY

EDUCATION

ABOUT LUIGI CROBU

AREAS OF EXPERTISE: Strategic planning Market & Competitor analysis Customer Service Product launch Sales maximisation Retail environment RESPONSIBILITIES Responsible for ensuring a consistently high standard of presentation in our stores and making sure all available spaces are utilised to maximise sales. Focused with enhancing customer experience. DUTIES Responsible for the daily managing of staff and assigning of duties across two locations. Working along three managers to motivate in increasing sales and ensure stores efficiency. Analysis of stores figure and responsible for tracking progression in push areas. Developing, researching and implementing marketing strategies. Maintaining awareness of market trends and monitoring local competitors. Managing and coaching 17 members of staff across the stores. Managing budgets as set by Head of Retail. Manage and address shrinkage and stock loss. Ensuring all required company standards and procedures are met and complied with. Managing and applying strategies through CRM. Established partnership with local businesses to increase stores profile and maximise sales through our concierge services such as personal shopping and bespoke tailoring. Arranged tailored made events and flash sales promotions in order to drive footfall and sales. Delivering a consistent training program to staff and management with the aim of increasing motivation and productivity. KEY SKILLS AND COMPETENCIES Proven track record of increasing sales and turnover Experience in managing KPIs and performance management Commercially and operationally minded Experience in completing sales operation from first contact to point of sale Able to inspire staff in keeping ahead of competitors through training programmes and daily briefs Knowledge of working with brands and their guidelines Responding to and comments and resolving customer complaints Ability to increase profitability through excellent service and management of retail space