Chirag Lohar
Client Success & Operations Leader | SME – Staffing & BPM Solutions | Process Strategy & Delivery Excellence
- Role
- Deputy Manager Operations at FBSPL
- Location
- Udaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Chirag Lohar
Client-focused operations leader with 14+ years of experience across staffing, BPM, delivery operations, and discovery-led sales, supporting global clients in the USA, UK, and Canada. Currently working as a Deputy Manager / SME at Fusion Business Solutions (FBSPL), I operate at the intersection of client success, solution discovery, and execution excellence.I work closely with prospects and existing clients during staffing and BPM discovery calls, understanding business intent, operational challenges, and growth objectives. I translate these insights into practical staffing or process solutions that support conversion, smooth onboarding, and long-term account success.On the operations side, I own end-to-end delivery, ensuring SLA adherence, quality assurance, and consistent performance across teams and accounts. I design and refine processes, workflows, and quality frameworks that improve efficiency, scalability, and service reliability.Known for building trusted client relationships and aligning sales commitments with operational reality, I bring a structured, outcome-driven approach to client servicing, team leadership, and continuous improvement.Core Expertise Client Success Management & Strategic Client Servicing Staffing & BPM Discovery Calls (Intent-driven, Solution & Conversion Focus) End-to-End Delivery Ownership & SLA Management Quality Assurance Frameworks & Compliance Audits Process Drafting, SOPs & Operational Strategy Design Staffing SME – Workforce Planning & Solutioning Cross-functional Team Leadership & Capability Building ATS, CRM & Productivity Dashboard Governance
Experience
Deputy Manager Operations
Mar 2024 — Present
Leading a team of recruitment professionals, driving hiring strategies for global clients.⁃ Overseeing process improvements to enhance recruitment efficiency and candidate experience.⁃ Managing team performance, work allocation, and talent development initiatives.⁃ Overseeing compliance with international hiring regulations and work authorizations.
Education
Mohanlal Sukhadia University
Bachelor's degree
2007 — 2010
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