Ludwig von Gohren
Customer Service Manager @Transdev North America
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WORK HISTORY
Customer Service Manager @Transdev North America
St Paul, MN, US
Lead customer service operations for the East Zone Metro Mobility program, serving thousands of riders daily across the Twin Cities region. Responsible for complaint management, policy compliance, and service quality assurance under Metropolitan Council guidelines.Oversee complaint resolution and escalation handling, ensuring timely, equitable responses for riders and providers.Develop and implement SOPs for complaint intake, tracking, and provider response, improving accuracy and turnaround times.Partner with cross-functional teams to identify systemic service gaps and implement process improvements.Analyze rider feedback data to track trends and improve service delivery consistency.Champion a culture of accountability, empathy, and continuous improvement across customer-facing teams.
EDUCATION
Crown College
BA, Biblical and Theological Studies
Concordia University-St. Paul
MBA, Strategy and Innovation
SKILLS
ABOUT LUDWIG VON GOHREN
I’m a customer-focused leader with extensive experience delivering results at the…
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