Ludovico Maria Donegani
VP of Service and Director of Operations @Inpeco
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WORK HISTORY
VP of Service and Director of Operations @Inpeco
New York, NY, US
Leading enterprise customer success and post-sales operations for mission-critical laboratory automation platforms across North America and LATAM. Serve as executive point of accountability for strategic customer accounts supporting $75M+ annual revenue, orchestrating cross-functional teams (Sales, Implementation, Field Service, Product, Engineering) to drive adoption, ensure value realization, and enable expansion.Key Leadership Drivers:Lead regional operations (North America/LATAM), launching spare‑parts networks and consumables warehouses while optimizing distribution, logistics, and service delivery.Built and scaled multi‑site for service and operations from inception, doubling headcount in 6 months while maintaining quality and productivity.Drive Lean/Six Sigma continuous improvement, reducing lead times and improving efficiency through standardized processes and KPI dashboards.Partner with global commercial leaders, Sales, and Finance to align operations with business strategy and multimillion‑dollar revenue goals.Own OPEX/CAPEX budgets and multimillion‑dollar P&L, driving cost optimization and profitability in regulated environments.Span of Responsibility: Multi‑country operations leadership (25+ direct/indirect reports), multimillion‑dollar P&L,$75M revenue portfolio, regional distribution and service networks.
EDUCATION
Universitat Politècnica de Catalunya
M.D, Biomedical Engineering
Harvard Business School Online
CORe Credential of Readiness, Business Analytics, Economics for Managers, and Financial Accounting
NYU School of Professional Studies
Course, Basic Project Management
Liceo Scientifico ‘Valsalice’
High School Diploma, Field of study
Politecnico di Torino
B.Sc; Diploma, Biomedical Engineering
NYU School of Professional Studies
Course, Project Management Professional (PMP) Certification Exam preparation
ABOUT LUDOVICO MARIA DONEGANI
Enterprise customer success, service and operations executive with 12+ years driving transformation, adoption, and revenue growth across regulated industries and enterprise technology platforms.Expertise across four high-growth sectors:Healthcare & Life Sciences: Deep experience in healthcare automation, diagnostics, med-tech service transformation, commercial strategy, market access, and patient lifecycle management. Skilled at designing scalable support operations that improve compliance, access, and patient outcomes.Global Operations & Service: Expert in building and scaling multinational service organizations from ground zero implementing lean transformation, and delivering EBITDA-focused operations across North America, LATAM, and Europe.Specialized Capabilities:Enterprise customer success leadership and strategic account managementGlobal service operations, field service, and support transformationHealthcare compliance (FDA, ISO, HIPAA) and regulated environmentsCommercial strategy, market access, and lifecycle managementCustomer experience, adoption metrics, and retention programsDigital platform implementationChange management, team scaling, and organizational transformationCross-functional executive collaboration and P&L accountabilityTrack Record: Led regional service transformations that scaled headcount 2x within 6 months while improving customer satisfaction and profitability. Managed multimillion-dollar P & Ls and strategic accounts supporting $75M+ in annual revenue. Built customer-centric processes that increased adoption, retention, and product usability across complex, mission-critical environments.Education: MD Biomedical Engineering (University of Barcelona), BS Biomedical Engineering (Politecnico di Torino)Languages: Italian (Native), English (Fluent), Spanish (Fluent)
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