Ludovica Tabasso

Key Account @ZF Group

Torino, IT

Resident Key Account (FCA – Maserati – Alfa Romeo – Magneti Marelli – Ferrari) • Direct interface with customers to understand their needs and requirements in an advisory selling approach and co-working with them about future projects• Contributing to create and maintain good customer relationships and ensure smooth sales team operations• Technical change management in terms of costs and timing• Providing trouble shooting assistance for customer orders, accounting status, pending issue and relevant problems• Providing data and guides in order to support the sales team in Germany•. Developing and monitoring performance indicators • Managing of sales tracking tools and reporting on important information to the GKAM and the Steering Commettee• Development of specific sales strategies and process improvements• Local support to solve customers requests and possible critical situations (risks of production line stoppage, shortages, quality problems during production, issues on packaging conditions…)• Monitoring trends of customer such as vehicles produced per year vs. Nomination volumes, and concerning turnover, take rate for different technologies, weekly delivery programs trend

University of Leicester

Erasmus

Camera di Commercio di Torino

Abilitazione alla professione

Università degli Studi di Torino

Laurea specialistica