Ludner Innocent

About Ludner Innocent

I am responsible for developing and documenting business requirements, functional requirements, user cases, user stories, and full As-Is and To-Be process models for our growing health care services. I understand what it takes to provide innovative strategies based on data-driven insights. I have a recognized talent for converting detailed analytics reports into actionable steps that focus on improving key performance indicators and facilitating stakeholder decision making. I have been commended for my clear communication style and my ability to translate complex data concepts into concise and meaningful reports.

Experience

1. Billing Specialist

   Modern Therapy

   May 2025 — Present · US

   Manage end-to-end billing operations for a private therapy practice, ensuring timely, accurate reimbursement and supporting smooth financial workflows for both clinicians and clients.Key Responsibilities: • Verify insurance eligibility and benefits for mental health services (commercial and Medicaid plans) • Submit and monitor insurance claims via electronic health record (EHR) and billing platforms • Resolve claim denials and discrepancies through follow-ups with payers and coordination with providers • Post payments, reconcile accounts, and issue patient statements • Respond to client inquiries regarding billing, insurance coverage, and payment plans with professionalism and empathy • Maintain HIPAA compliance and safeguard patient data • Collaborate closely with clinicians and administrative staff to support accurate documentation and billing codes • Utilize software such as [Insert: e.g, SimplePractice, Kareo, TherapyNotes, or relevant platform]

Education

• Centenary University

  Bachelor of Business Administration - BBA, Business Administration and Management, General

Skills

• Social Media
• Facebook
• Cold Calling
• Leadership
• Student Affairs
• Microsoft Word
• Microsoft Office
• Sales
• Social Networking
• Marketing
• Proficient in Microsoft Word, Microsoft Powerpoint, Microsoft Excel
• Customer Service
• Teamwork
• Time Management
• Microsoft Excel
• Powerpoint
• Colonial States Athletic Conference, All Academic Team, Men’s Basketball (2008-0
• Event Planning